Privacy Policy for D Travel Inc.
Effective Date: October 25, 2024
D Travel Inc. (“we,” “us,” or “our”) is committed to protecting the privacy of users (“you,” “your”) who visit our website www.dtravelinc.com (“Website”) and use our services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the relevant data protection laws. By using our Website or services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect and process the following types of personal information:
a. Personal Information You Provide to Us
When you use our services, you may provide us with the following types of personal information:
- Identity Information: Your full name, nationality, date of birth, passport number, and government-issued identification.
- Contact Information: Your email address, phone number, and mailing address.
- Payment Information: Bank details, credit card information, and transaction records.
- Application Information: Documents such as your resume, cover letter, visa application forms, residence permits, and other immigration-related documents.
b. Automatically Collected Information
When you visit our Website, we may automatically collect certain information about your device and browsing activities using cookies, web beacons, and similar technologies:
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Information: Pages visited, time spent on the Website, and other browsing behavior.
c. Third-Party Information
We may receive information about you from third-party services, such as:
- Partners: Travel booking platforms, insurance providers (e.g., EKTA Insurance), and job placement agencies.
- Employers and Immigration Authorities: Employers and government authorities who process your visa, job, or housing applications.
2. How We Use Your Information
We use your personal information for the following purposes:
a. Providing Services
- To process your visa and residence permit applications.
- To assist with flight and hotel bookings.
- To facilitate job applications and contact employers on your behalf.
- To provide housing listings and rental options in your destination country.
b. Payment Processing
- To manage payments, including initial deposits and final balances.
- To process refunds in the case of unsuccessful applications.
c. Customer Support
- To respond to your inquiries and provide assistance with the services you request.
d. Marketing and Communications
- To send you promotional offers, newsletters, or other marketing communications. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions provided in the emails or contacting us directly.
e. Website Improvement
- To analyze how you use our Website and services, so we can improve the user experience and functionality.
f. Legal Compliance
- To comply with legal obligations, such as government reporting requirements and responding to legal requests.
3. How We Share Your Information
We may share your personal information with the following entities:
a. Third-Party Service Providers
We may disclose your personal information to trusted third parties who assist us in delivering our services:
- Immigration Authorities: For visa and residence permit applications.
- Travel and Booking Partners: For flight and hotel reservations.
- Insurance Providers: For travel insurance coverage, including our partner EKTA Insurance.
- Job Placement Partners: For contacting potential employers on your behalf.
- Payment Processors: For processing online payments and refunds.
b. Legal Obligations
We may disclose your personal information to government authorities or law enforcement agencies if required by law, or to protect our rights, property, or the safety of our customers and the public.
c. Business Transfers
In the event of a merger, acquisition, reorganization, or sale of all or part of our assets, your personal information may be transferred to the acquiring entity as part of the transaction.
4. Your Data Protection Rights
You have the following rights regarding your personal information:
a. Access and Rectification
You may request access to your personal information or ask us to update, correct, or delete inaccurate data.
b. Data Portability
You have the right to request that your personal information be transferred to another service provider, where technically feasible.
c. Right to Erasure
You may request that we delete your personal information under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
d. Right to Restriction of Processing
You can ask us to restrict the processing of your personal information if you believe that it is inaccurate or if you want us to retain it for legal purposes.
e. Right to Object
You have the right to object to our processing of your personal information for direct marketing purposes or if we process your data based on our legitimate interests.
f. Right to Withdraw Consent
If you have provided consent for the processing of your personal information, you may withdraw your consent at any time.
5. Data Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:
- Encryption: We use secure encryption protocols (e.g., SSL/TLS) to protect your data during transmission.
- Access Controls: We restrict access to your personal information to authorized personnel only.
- Regular Monitoring: We monitor our systems for potential vulnerabilities and ensure they are up to date.
However, please note that no method of data transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
- As required by law or for legitimate business purposes.
- To resolve disputes or enforce our agreements.
Once your information is no longer needed, we will securely delete or anonymize it in accordance with applicable laws.
7. Cookies and Tracking Technologies
Our Website uses cookies and other tracking technologies to enhance your experience and analyze usage. A cookie is a small file that is placed on your device when you visit our Website.
a. Types of Cookies We Use
- Essential Cookies: Necessary for the proper functioning of the Website.
- Analytical Cookies: Used to collect information about how users interact with our Website, so we can improve its performance.
- Marketing Cookies: Used to deliver personalized advertisements based on your browsing history.
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of the Website.
8. International Data Transfers
Since we operate globally, your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws, but we will ensure that appropriate safeguards are in place to protect your data during any such transfer.
By using our services, you consent to the transfer of your personal information to countries outside your country of residence, including South Africa, where D Travel Inc. is headquartered.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete the information promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page, and the “Effective Date” will be revised accordingly. We encourage you to review this policy regularly to stay informed about how we protect your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
D Travel Inc.
9th Floor, Sandton City, 5th Street, Sandhurst,
Johannesburg, 2196, South Africa
Email: privacy@dtravelinc.com
By using www.dtravelinc.com, you agree to the terms outlined in this Privacy Policy. Thank you for trusting D Travel Inc. with your personal information.
